We make it possible for our customers to develop simple, flexible, and scalable solutions while delivering
standard of customer support and service reliability in the industry.
At Supersonic, it is important for us to deliver a service that satisfies you.
Help can be acquired via:
Should remote assistance not be successful and a call out is required, Supersonic will carry the costs if the fault is found to be on the Supersonic Network. However, if the fault is found to not be due to the Supersonic Network, a call out fee will be applicable as described below. Faults logged with our Call Centre during Supersonic business hours will be:
Should remote assistance not be successful and a technician is
out to the customer’s premises, a call out fee will be applicable if the fault is found to not be Supersonic Network related, the following tariffs per hour will be charged:
Weekdays 8 am to 5 pm: R550 per hour
Weekdays after 5 pm and Saturdays: R690 per hour
Sundays and Public holidays: R920 per hour
Note that if the customer insists on a technician responding on a Sunday or public holiday, a call out fee of R920 will be charged regardless of fault is as a result of Supersonic or the customer.