You will need a fibre line supplied by a Supersonic Open Access Partner to a box on the pavement or boundary of your property. When an order is placed with Supersonic, we will facilitate the connection of this point to the Optical Network Terminal inside your home, to which we will connect your router for you to access the internet.
Use the coverage map to take a look at where fibre lines are planned to be laid in future. If we’re planning to come to your suburb soon, make sure you register your interest by entering your details. We’ll call you when we’re in town!
Once you’ve signed up for Supersonic, we’ll be on site within about 14 working days to install a fibre line to your home and get your router and Wi-Fi up and running.
One of the great things about Supersonic is that you don’t have to worry about running out of data, all our packages are uncapped, unshaped and unthrottled.
With Supersonic you can upgrade to a higher speed at the click of a button. But all the speeds we offer are pretty fast!
For streaming HD TV, you need a speed of at least 10 Megabits per second. Although Supersonic offers 4 Megabits per second packages, you’ll be happy to hear that Supersonic offers speeds as high as 200 Megabits per second- meaning you’ll have no problem streaming TV shows and movies, and connecting multiple devices.
Our simple online application process should get you signed up in only a few clicks, but if you prefer to speak to a human, please give us a call on 0861 SUPERS(787 377) and we’ll talk you through the process.
Don’t stress. We provide technical support from 7AM till 10PM weekdays and will despatch a technician during working hours at the next available time slot if the issue cannot be sorted remotely.
Call us any time on 0861 SUPERS(787 377)
Email us on firstname.lastname@example.org
Or chat to us in your browser - just start typing.
Remember, you will have access to a relationship manager who can help you with specific queries about your account - but there’s always someone to talk to, day or night, so help is always at hand.
On the day on installation Supersonic will connect some wireless devices and hardwired devices to ensure that the router is functioning correctly. Should you wish to connect additional devices after the installation, we will assist telephonically to set up a device. Should you still experience difficulties connecting the devices, we would recommend connecting the vendor that supplied the device, or an IT service provider to assist you.
We’ve made it so easy.
You can upgrade or downgrade at any time and it will be effective the following billing month. Just log on to our handy app, or give us a call and we’ll help you through the process.
Please note that the upgrade, or downgrade may attract a fee where applicable.
Yes month to month. If you cancel, a pro-rated claw-back charge may apply.
Yes, a pro-rated claw-back charge may apply and the equipment will become yours
No, Supersonic will invoice you for the fibre line as well as the data and or voice services supplied by Supersonic.
Yes you may sign up using your company’s particulars, you may substitute the name, surname and identity number for company name and registration. However, Business rates for the fibre service may be charged depending on the fibre network provider.
Following your router installation – You will be billed pro rata from the day of the installation till the 22nd of the month. Clients are requested to bear in mind that Supersonic will debit in advance for the rest of the month. Your account will be debited on the 1st or 15th for the following month. e.g 1st or 15th of March for the month of March.
Yes, you may, as long as it is a broadband wireless router with a WAN port. We will also configure your router at no additional cost provided it’s done at the same time as the installation.
Yes you can:
Generally, yes. The router needs to have a WAN (non-ADSL) port to connect to the fibre CPE. We can always confirm at the time of installation.
We can send someone out to check on your equipment and replace it with a new one if necessary. The equipment carries a 12-month warranty. If it breaks because of water damage, lightning strike, or because your two-year old got hold of it, there will probably be an additional cost to repair or replace the equipment.
There are 2 options:
For R199-00 (including VAT) you can make as many calls as you like to any local, national or mobile number. International and certain premium numbers will be billed at normal service rates or VAS rates. A Fair Use Policy of 500 minutes per month may be applied others users are impeded by excessive use.
Voice rates are 33c per min for local, 55c per min for Telkom national and 99c per minute for mobile calls. Excl. VAT. As per the application forms
Premium-rate telephone numbers are telephone numbers for telephone calls during which certain services are provided, and for which prices higher than normal are charged. Unlike a normal call, part of the call charge is paid to the service provider, thus enabling businesses to be funded via the calls.
Yes, you can, by
Please note that we do not provide PBX support or the integration of the PBX into your FTTH connection. This will have to be done by an approved PBX vendor.
No. Fibre runs completely independently of your traditional voice line. You may keep your Telkom number (see more on Porting) but cancel with Telkom to enjoy the benefits of VoIP and have 1 Service Provider.
Supersonic can supply you with a geographic number free of charge.
We supply VOIP handsets either a desk phone (Yealink T21) or a cordless phone (Yealink W52P). These are available for purchase on either a once-off or 24-month contract basis.
Yes, you can link up to 5 additional handsets to the W52P base. They are available for purchase as single units. We also stock range extenders to boost the coverage of the phones.
No, Supersonic can supply you with a list of supported handsets for you to purchase elsewhere.
Porting allows you to move from one network to another without having to change your geographical number. We offer our clients the opportunity to move their telephone services from analogue copper to fibre. In so doing clients can expect better quality of service and at a cheaper rate.
Yes, you can port your geographical number to Supersonic. You will need to ensure that it is not in a cancellation stage, and that your account is paid up to date. Please also ensure that you have no extra functions attached to this line (e.g. Fax machines, alarm systems or 3rd party data devices. We do not advise the porting of your Telkom number if it is being used as a dedicated fax line.
Following your Supersonic router installation, you will be requested to supply us with a clear copy of your identity document and your most recent Telkom invoice. We will then forward two forms for you to sign and return to us. As soon as we receive these forms back from you, we’ll submit the documents to Telkom and your number will be ported in 7-10 days’ time. A porting cost will apply.
Yes you can, you can enjoy using your new VoIP phone supplied by Supersonic to make calls, and your number will be displayed as the number you wish to keep. You will however still receive calls on your existing Telkom phone.
We do not recommend that you cancel with Telkom until such time that your number has been ported successfully. Should you cancel with Telkom before porting has been completed we will be unable to port your number.