SECTION 49 OF THE CONSUMER PROTECTION ACT NOTICE, THE FOLLOWING TERMS ARE IMPORTANT
TO NOTE: 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, AND 12.
Current Package (Mbps)
Promotional Upgrade (Mbps)
The product offer consists of the residential price plans available on the www.supersonic.co.za products page for
residential customers requiring a service in qualifying Supersonic Territories,
available as of the 1st of August 2018
Residential Contract Uncapped (month-to-month contract). This
product offer consists of the following:
As a result of the nature of the GPON Fibre network, and the reliance on Open
Access Fibre Network Operators, vendors and their partners, Supersonic is not
able to offer service level agreements with the residential Fibre service.
Supersonic will however, endeavour to meet the following service level
The Supersonic contact centre is available at 0861 845 5243 during the following
Where a call out can be attributed to a fault caused by the customer, the
customer will be charged a call out fee as per the following schedule and fees:
Where Supersonic has partnered with an FNO, the provision of the Supersonic FTH
service is subject to the FNO verifying the coverage details after the order has
been placed with Supersonic.
Supersonic FTTH consists of the residential price plans available on www.supersonic.co.za/Pages/ViewProducts.aspx
for residential customers requiring a FTTH services in qualifying Supersonic
Territories, available as of 22 August 2019.
Cost of promotional value (Installation and Activation Cost)
/ 24 X Remaining months of the
The product offer consists of the following price plans which will be made available to
qualifying Supersonic FTTH customers, available as of the 1st of May 2019 and shall be
valid until the 31st of December 2019 subject to Rand/USD exchange rate fluctuation and
shall include the following:
3-Device bundle offer
Single device offers
Device management fee
SECTION 49 CONSUMER PROTECTION ACT NO 68 of 2008 NOTICE, THE FOLLOWING TERMS ARE
IMPORTANT TO NOTE: 2, 3, 4, 5, 6, 7, 8, 9, 11 and 12
"Connectivity" means the physical Fibre infrastructure
deployment between the Gigabit Passive Optical Network (GPON) backbone network
and the Optical Network Terminal (ONT) and/or router within the end user’s
"Installation" means the installation, configuration and
activation of the end user ONT and router within the end user’s premises.
"MTN Estates or Suburbs" means all estates, or suburbs, which
have access to MTN’s GPON backbone network or Fibre to the home service.
"Supersonic Estates" means selected estates in which Supersonic
have reticulated with Fibre.
"Third Party Network" means all territories in which third party
Fibre providers have reticulated with Fibre.
Supersonic is running a Festive Promotion in partnership with Vumatel whereby new
customers can sign up for our 20/20 FTTH package for the discounted price of
R599 per month for a 3 month period. At the end of the 3 month period the
pricing will revert back to the standard R899 per month.
Modification of Terms and Conditions
Live Limitless. Experience Limitless sharing at Huawei K-Day this Saturday with free WIFI
brought to you by MTN in partnership with Supersonic.
Come visit us at the Supersonic hospitality area – take the best Supersonic photo and
upload it to Supersonic Facebook or Instagram page and use the hashtags #supersonicFibre
#HuaweiKDay and you could be in the running to win 2 months FREE limitless Fibre from
Supersonic (the “Competition”).
Entries open on 2 March 2019 at 10:00+ CAT and close on 3 March at 23:59 CAT. (the "Competition Period").
To enter, entrants must, during the Promotion Period, like the Supersonic Facebook and
Instagram Page, take a photo with the Supersonic frame and upload the photos to either
the Supersonic Facebook or Instagram page and use the hashtags #supersonicFibre
Supersonic is committed to complying with legislation and ensuring all its Customers can
use its network and the Internet without interference or harassment from other users.
Supersonic’s Acceptable Use Policy ("AUP") is designed to help achieve these goals.
By using any of Supersonic’s services, Customers agree to comply with this AUP and to
remain responsible for its users, where applicable. Supersonic reserves the right to
change or modify the terms of the AUP at any time, by posting an updated version on its
website at www.supersonic.co.za. Customer's use of Supersonic’s services after changes
to the AUP are posted shall constitute acceptance of any changed or additional terms.
The AUP applies to Supersonic services that provide (or include) Internet services,
including but not limited to, any service providing access to the Internet, hosting
services (data/content hosting, server hosting, web hosting, etc) or any other services
provided over the Internet or wireless data networks (collectively "IP Services").
Supersonic prohibits use of the IP Services in any way that is:
Failure to adhere to the rules, guidelines or agreements applicable to search
engines, subscription Web services, chat areas, bulletin boards, Web pages,
applications, or other services that are accessed via a link from a
Supersonic-branded website or from a website that contains Supersonic-branded
content is a violation of this AUP.
IP Services shall not be used in connection with any criminal, civil or
administrative violation of any applicable local, provincial, national or
international law, treaty, court orders, ordinance, regulation or administrative
IP Service(s) shall not be used to publish, submit/receive upload/download, post,
use, copy or otherwise reproduce, transmit, re-transmit, distribute or store any
content/material or to engage in any activity that infringes, misappropriates or
otherwise violates the intellectual property rights or privacy or publicity
rights of Supersonic or any individual, group or entity, including but not
limited to any rights protected by any copyright, patent, trademark laws, trade
secret, trade dress, right of privacy, right of publicity, moral rights or other
intellectual property right now known or later recognized by statute, judicial
decision or regulation.
IP Services shall not be used to host, post, transmit, or re-transmit any content
or material (or to create a domain name or operate from a domain name), that
harasses, or threatens the health or safety of others. In addition, for those IP
Services that utilize Supersonic provided web or content hosting, Supersonic
reserves the right to decline to provide such services if the content is
determined by Supersonic to be obscene, indecent, hateful, malicious, racist,
defamatory, fraudulent, libelous, treasonous, excessively violent or promoting
the use of violence or otherwise harmful to others.
IP Services should not be used for the commission of an offence against a child
or in way that would constitute or promote unlawful interaction with children.
IP Services shall not be used to publish, submit/receive, upload/download, post,
use, copy or otherwise produce, transmit, distribute or store child pornography.
Suspected violations of this prohibition may be reported to Supersonic at the
following e-mail address: email@example.com. Supersonic will report any
discovered violation of this prohibition to the South African Police services
and take steps to remove child pornography (or otherwise block access to the
content determined to contain child pornography) from its servers.
Spam/E-mail abuse is prohibited using IP Services. Spam/E-mail abuse shall
include, but are not limited to, the following activities:
Supersonic reserves the right to establish policies, rules and limitations, from time to
time, concerning the use of the service. You must comply with any bandwidth, data
storage and other limitations we may impose, in our sole discretion. Failure to comply
with these rules will result in your service being restricted, suspended or terminated,
in our sole discretion.
We reserve the right to limit the number of emails that you may send in any given period
or to limit the total message volume (amount of data) sent per hour.
Unless you are subscribed to a business package, you may not use any services for
anything other than your own personal use.
Unless you subscribe to a business package and you are permitted in terms of such
business package, you may not resell any services, receive any charge or benefit for the
use of any services or provide Internet access or any other feature of the services to
any third party or in any other way exploit the service for any commercial purposes. For
example, you cannot provide Internet access to others through a dial up, ADSL or other
connection, host shell accounts over the Internet, provide e-mail or news services, or
send a news feed. You may not run a server (including game servers) in connection with
the services. You may not provide network services to others via the services. In
addition, you are prohibited from running servers for mail, http, ftp, irc and
multi-user interactive forums. You may not share your services.
You may not restrict, inhibit or interfere with the ability of any person to access, use
or enjoy the Internet or any services, or create an unusually large burden on our
network, including, without limitation, continuously uploading or downloading streaming
video or audio; continuous FTP uploading or downloading, or otherwise generating levels
of traffic sufficient to impede others' ability to send or retrieve information, or to
use the services in an abusive manner in connection with any unlimited packages, options
We reserve the right to establish policies, rules and limitations, from time to time,
concerning the use of any service. You must comply with any bandwidth, data storage and
other limitations we may impose, in our sole discretion. Failure to comply with these
rules will result in your service being restricted, suspended or terminated, in our sole
We will manage bandwidth usage to the best of our ability during peak periods, however,
it remains a best effort service.
We reserve the right to manage our network in order to optimize its efficiency for the
benefit of all our subscribers, including, without limitation, by way of the following:
rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk
e-mail, anti-virus mechanisms, protocol filtering and imposing restrictions on your use.
We may take any other action we deem appropriate in order to help ensure the integrity
of the network experience for all subscribers, including limiting your data traffic by
controlling your network and/or bandwidth usage.
You may not use service for unattended automated operation, unless otherwise agreed. You
may stay connected as long as you are actively using that connection. You further agree
not to use Internet applications for the purpose of simulating network activity to avoid
session inactivity disconnection.
We do not make any express or implied representations, warranties or guarantees regarding
the availability, accuracy, reliability, timeliness, quality or security of any
We are committed to provide you with uninterrupted services. However, we cannot guarantee
that service and the allocated capacity will always be available.
We can terminate the service at any time if we decide to discontinue the service offering
for any reason whatsoever, without any further liability to you.
Customers are responsible for ensuring and maintaining security of their systems and the
machines that connect to and use IP Service(s), including implementation of necessary
patches and operating system updates.
IP Services may not be used to interfere with, gain unauthorized access to, or otherwise
violate the security of Supersonic's (or another party's) server, network, network
access, personal computer or control devices, software or data, or other system, or to
attempt to do any of the foregoing. System or network security violations shall include,
but are not limited to:
Customers remain solely and fully responsible for the content of any material posted,
hosted, downloaded/uploaded, created, accessed or transmitted using the IP Services.
Supersonic has no responsibility for any material created on the Supersonic network or
accessible using IP Services, including content provided on third-party websites linked
to the Supersonic network. Such third-party website links are provided as Internet
navigation tools for informational purposes only, and do not constitute in any way an
endorsement by Supersonic of the content(s) of such sites.
Customers are responsible for taking prompt corrective action(s) to remedy a violation
of AUP and to help prevent similar future violations.
Customer's failure to observe the guidelines set forth in this AUP may result in
Supersonic taking actions, which may either be a warning, a suspension or termination of
Customer's IP Services. When reasonably possible, Supersonic may provide Customer with a
notice of an AUP violation allowing the Customer to promptly correct such violation.
If the IP Services are used in a way that we, in our sole discretion, believe violates
this Acceptable Use Policy or any of our rules or limitations, we may take any
responsive actions we deem appropriate. Such actions may include without limitation,
temporary or permanent removal of content, cancellation of newsgroup posts, filtering of
Internet transmissions, and/or the immediate limitation, restriction, suspension or
termination of all or any portion of the services or your account.
Should you engage in any one or more of the above activities, which shall be determined
in Supersonic's sole discretion and which decision shall be final, then Supersonic shall
be entitled, without prejudice to any other rights it may have, to take any responsive
action we deem appropriate, such actions may include, without limitation:
Supersonic has no obligation to monitor content of any materials distributed or accessed
using the IP Services. However, Supersonic may monitor content of any such materials as
necessary to comply with applicable laws, regulations or other governmental or judicial
requests; or to protect the Supersonic network and its customers.
Any complaints (other than claims of copyright or trademark infringement) regarding
violation of this AUP by a Supersonic Customer (or its user) should be directed to
firstname.lastname@example.org, include details that would assist Supersonic in investigating and
resolving such complaint.