Frequently Asked Questions (FAQ)

Getting Started/Order Process
What do I need to get up and running?

You will need a fibre line supplied by a supersonic open access partner to a box on the pavement or boundary of your property. When an order is placed with supersonic, we will facilitate the connection of this point to the optical network terminal inside your home, to which we will connect your router for you to access the Internet.

Supersonic is not available in my area. Now what?

Use the coverage map to take a look at where fibre lines are planned to be laid in future. If we’re planning to come to your suburb soon, make sure you register to show your interest by entering your details. We’ll call you when we’re in town!

There’s supersonic fibre in my neighbourhood. How long will it take you to set up Internet in my home?

Once you’ve signed up for Supersonic, we’ll be on site within about 14 working days to install a fibre line to your home and get your router and Wi-Fi up and running.

How much data should I sign up for?

One of the great things about supersonic is that you don’t have to worry about running out of data – all our packages are uncapped, unshaped and unthrottled.

What speed should I sign up for?

With supersonic you can upgrade to a higher speed at the click of a button. But all the speeds we offer are pretty fast!

For streaming HD TV, you need a speed of at least 10 megabits per second. Although supersonic offers 4 megabits per second packages, you’ll be happy to hear that we also offer speeds as high as 200 megabits per second – meaning you’ll have no problem streaming TV shows and movies, and connecting multiple devices.

I need help signing up!

Our simple online application process should get you signed up in only a few clicks, but if you prefer to speak to a human, please give us a call on 0861 SUPERS(787 377) and we’ll talk you through the process.